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Please read each step completely before proceeding to the next. If you make a mistake proceed to the next step until you are asked to confirm if your settings were entered correctly.

Note: If you ever need to re-run this configuration script to change any of these settings, run the following from command line:. Where x. Username: Admin Password: Admin. Our industry leading call history, reporting, scheduling, dashboard widgets, and custom labels will all be supported. For those running Subscriber UCCX nodes, our application now will use the entered subscriber node info and do an automatic reconnection to the secondary node instead of primary node.

This alleviates the need to reconfigure connection settings in the Variphy application. Variphy created a new UCCX call disposition called Ring No Answer RNA to dictate agents that did not handle a call but instead allowed it to be unanswered by them and hop to another agent. For CCX reporting on agents, data from Cisco indicates all agents involved on a call, even though they did not handle that call, get flagged as a Handled Call, even though it had hopped to another agent.

Now allows auto creation of named user accounts and associates them to predetermined app security groups. Brute Force Login Protection allows users to configure how the Variphy app handles multiple failed login attempts from either a user or IP address.

After a determined number of login attempts, users or IP addresses will be "jailed. The Variphy app performs a configurable number of multiple passes to look for additional related calls in a sequence. Gives users more control to configure which calls should be factored into a widget's statistical output.

Introduces a new application privilege that allows non-admin users to share their dashboards with any other user. DID Blocks can be configured to use any 3-digit number for Area Code and NXX, including those that start with "0," to better support complex dial plan configurations.

Try it for FREE! Overview Take control of a phone to make test calls, confirm and validate troubleshooting fixes; all from the comfort of your on-network PC. Control one or more physical Cisco IP phones Admin or Help Desk personnel no longer need to spend time traveling to user locations in order to resolve an IP phone issue or to answer a trouble ticket. View the phone display real-time during testing, servicing, training, or troubleshooting Press softkey, keypad, and other buttons just like if you were physically at the device Train remote users on advanced phone features and settings such as Meet-Me and Call Park Initiate and answer test calls, unlock and change settings, and send DTMF tones.

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